At Crunchbury, we believe in making sure that you are satisfied with every order. However, in case any problem crops up, please find our Returns and Refunds Policy as below.
1. Non-Returnable Purchases
Final Sale: All purchases made from our online store at www.Crunchbury.in are final and not returnable once purchased. Kindly go through your order carefully before making the payment for your purchase.
2. Product Replacement
Goods Damaged on Delivery: In case any of the products in your delivery have been damaged, then we offer full replacement. All our customers have to do is contact our customer support team through an email or by a phone call for us to verify your damage. Once confirmed, your replacement order is sent out immediately.
3. Replacement and Refund Timeline
Valid Request Period: Raise the query within 15 days from the date of order placed and request not later than 3 days after receiving your goods from our shipping partner. Only then will a replacement or refund be done.
Processing Limitation: Kindly note that we would not process any query, concern, or replacement or refund request beyond 30 days from the date of order confirmation.
Cancellation Policy
1. Cancellation Window
Cancellation Before Time: You can cancel your order within a time period of 4 hours from the time you place your order. Kindly send an email to Care@Crunchbury.in mentioning your order number.
2. Refund Policy
Refund Period: The money will be refunded within 5-10 working days back into the source of payment.
We're pretty confident this policy should help clear up our procedures. In case you do have more questions or need assistance most definitely reach out to us at care@crunchbury.in. Thank you for shopping with Crunchbury!
Note: This Returns and Refunds Policy is subject to change without notice. Please refer to the latest version on our website.
